For information or to schedule an appointment with a Suburban Primary Care Physician, please call:
(630) 590-5751

*This website is for informational purpose only and not intended as medical advice or a substitute for a consultation with a professional healthcare provider.*
Our Policies
Credit Card on File (CCOF):

Effective January 1, 2023, Suburban Primary Care will require all patients provide a credit card to be kept on file with our office. We run our payments through our HIPAA-compliant, secure practice management software. Your payment information is stored in our PCI compliant, secure management system for future transactions. Office personnel will not have access to your card. For further details, please read our CCOF policy.

Patient Financial Agreement:

Suburban Primary Care is committed to being a partner in providing conscientious medical care for you. Payment of the bill is considered an important part of that partnership. All patients will be required to read and sign the following Financial Agreement at time of your scheduled appointment.

Prescription Requests:

We use an electronic prescription system which means that you should ask your pharmacy to send us an electronic request for refills on existing prescriptions.

We require 3 days to process prescription(s) renewal.


Non-controlled/non-narcotic prescriptions require a follow up appointment every 3 to 6 months. Controlled-substances/narcotic prescriptions require a follow up appointment every 30 to 60 days. New symptoms and/or events will require a clinic appointment.

Phone Calls/Messages:

All patients are encouraged to call the office at (630) 590-5751 during office hours with any questions. Our trained office staff can answer both non-clinical and clinical questions. After hours, an answering service will help you locate your doctor with urgent matters only. Patients who have registered with our Patient Portal may also send a message via the Portal for non-urgent matters.

Billing Queries:

We contract a third party company for all billing. Please contact them directly with any billing issues at (630) 952-1415.


We also specialize in medical management of patients with more complex medical conditions that might require hospital admissions. Please give the hospital admission office or your emergency room physician our contact information.

No Show Appointment Policy:

If you are unable to keep your appointment, we require 24 hours’ notice of cancellation. Our office makes every attempt to confirm your appointment 24 hours prior to your scheduled appointment. To ensure availability of appointments to our patients, we have adopted a “no show appointment” policy. A non-refundable fee of $25 will be billed for same-day cancellations. If you miss three appointments, your physician may review your record to determine if you can be continued to be seen at our clinic.


Our office will charge $25 for detailed paperwork (FMLA or workman’s comp) that needs to be filled out.

Financial Responsibility:
  • You are responsible for all charges incurred for your medical care.

  • Our office accepts Cash, Check, Discover, Visa and Mastercard.

  • Co-Pay: If you have insurance that requires a co-pay, the co-pay must be paid at check-in.

  • Non-Covered Services: You are responsible for services that are denied by your insurance as non-covered services.